privacy policy

Last updated: 2026

MELEARN.ONLINE (“we”, “us”, “our”) operates the website melearn.online and provides online English learning services in Morocco.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or submit a form to contact us, request information, or book sessions.
1) Who we are (Data Controller)

Business name: MELEARN.ONLINE
Country: Morocco
Email: melearn17@gmail.com
Phone/WhatsApp: +212606616924

2) Scope / intended audience

Our services are intended for people located in Morocco. If you access our website from outside Morocco, your data may still be processed as described in this policy.
3) Personal data we collect

We may collect the following categories of personal data:

A. Data you provide to us (forms/messages)

Full name
Email address
Phone number
Any information you type in your message (e.g., level, goals, availability)

B. Payment-related information (bank transfer / virement)

We may collect/keep proof of payment or payment details you send us (for example: sender name, transfer reference, date, amount).
We do not intend to collect sensitive banking credentials (please do not send passwords or PINs).

C. Usage data (website + advertising/analytics)
When you visit our site, we (and our advertising partners) may automatically collect:

Device and browser information
IP address (or approximate location derived from it)
Pages visited, clicks, time spent
Referrer/UTM campaign information
Cookie identifiers / pixel events

4) Why we use your data (purposes)

We use personal data to:

Respond to your inquiries and contact you (email/WhatsApp/phone)
Organize your learning program and schedule sessions
Provide learning services (including sending Google Meet links)
Confirm payments and manage billing/administration
Improve our website and services
Run advertising campaigns and retargeting (show you ads after you visited our site)
Prevent fraud, spam, and abuse

5) Advertising, retargeting, and tracking pixels

We use tracking technologies such as:

Meta (Facebook) Pixel
Google Pixel/Tags (e.g., Google Ads / analytics-type tags)
TikTok Pixel

These tools may collect data via cookies/pixels and help us measure ad performance and run retargeting campaigns. This may involve sharing certain identifiers/events with those partners (see Section 7).
6) Google Meet (online sessions)

Our live sessions are conducted via Google Meet. When you join a session, Google may process certain data (e.g., device info, IP address, account status if you use a Google account) under Google’s own policies. We primarily use Google Meet to host the session and communicate meeting access details to you.
7) When we share your data

We may share personal data only when necessary, including with:

Service providers helping us operate (e.g., website hosting, analytics, communications tools)
Advertising platforms (Meta, Google, TikTok) for analytics, conversion measurement, and retargeting
Authorities if required by law or to protect our rights/safety

We do not sell your personal information as a separate commercial product.
8) International data transfers

Some of our service providers (including ad platforms and Google Meet) may process data on servers outside Morocco. When this happens, we take reasonable steps to use reputable providers and protect data.
9) Data retention

We keep data only as long as necessary:

Inquiry data (forms/messages): typically up to 12 months after last contact
Student/admin/payment records: typically up to 5 years (for accounting, legal, and dispute reasons)
Marketing/retargeting data: kept according to advertising platform settings and our campaign needs, or until you object/opt out

10) Your rights (Morocco)

Subject to applicable Moroccan law (including Law 09-08), you may have rights such as:

Access to your personal data
Correction/rectification
Objection to certain processing (including marketing)
Deletion in certain cases

To exercise rights, contact us at melearn17@gmail.com. We may need to verify your identity.
11) Children / minors

If you are under 18, you should use our services only with involvement/permission of a parent or legal guardian, especially for programs aimed at teens.
12) Security

We use reasonable administrative and technical measures to protect data. However, no system is 100% secure; please avoid sending highly sensitive data via forms or email.
13) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last updated” date.
14) Contact

For privacy questions or requests:

Email: melearn17@gmail.com
Phone/WhatsApp: +212606616924